Seclore Product Life-Cycle Policy

Overview

At Seclore, our goal is to continually innovate and evolve our solutions to provide customers with richer functionality and more robust products. As part of this ongoing evolution, certain Seclore products, regardless of how they are provided, i.e., as a SaaS Offering or On-Premise, will reach end of their lives. This document sets forth life-cycle policies for our products, includes intended communication and transition plans for discontinued products, with an aim to help customers better plan and manage their migration to new technologies.

End of Sale

1. Seclore may choose to make an End-of-Sale announcement for a Product at any time.
2. Seclore works with its customers to ensure continuity of business when announcing the End-of-Sale of a Product.
3. Seclore will make commercially reasonable efforts to provide 6 months’ prior notice of an affected Product’s End of Sale.
4. After the End-of-Sale, Seclore will provide Full-Service Software Support for a period of 12 months.

Software Version End of Life

1. The End-of-Life Date for any Seclore-provided component, whether installed on an end-user device or deployed on the server side, will be twelve (12) months, after which the component will be considered unsupported..
2. Irrespective of the End-of-Life Date of a Software Version, Seclore will always provide bug fixes, enhancements, and new features only on the latest Software Version of a Product.
3. Seclore will not provide Full Service Software Support after the End-of-Life Date.

Seclore SaaS Offering

1. SaaS Offerings are comprised of dynamic features and functionalities that are available to Customers from time to time. Unlike On-Premise Software, SaaS Offerings are automatically upgraded. This means that as an when a new feature is released, the current Software Version automatically replaces previous Software Version in the cloud. Seclore upgrades all customers together in the cloud, so all customers maintain the most current supported Software Versions. Accordingly, all customers enjoy the latest features and functionalities provided by the SaaS offering at a given point of time.
2. In some cases, Customer may have certain On-Premise Software deployed along with their SaaS Offering (please see your hosted services Order Form for more information). In such a case, the On-Premise Software will follow the life-cycle provided in Section 3 (Software Version End of Life).

Definitions

1. Hosted Services – when the Software is provided to customer online, via a customer log in link. Software is installed on a third party server by Seclore and operates using a Seclore-managed computing infrastructure.
2. End-of-Sale announcement – the point at which Seclore announces a product or Software Version will be discontinued.
3. End-of-Life Date – the last date that the product is supported in accordance with the contract between customer and Seclore.
4. End-of-Sale – The date a Product is no longer Generally Available.
5. Full-Service Software Support - Means the same support services as a customer receives under its contract for Products.
6. Generally Available – A Product is generally available for sale by Seclore or a Seclore authorized agent.
7. On Premise – when the Software is installed on customer’s server and operates using customer’s computing infrastructure.
8. Product – means and includes different components of Seclore’s proprietary Information Rights Management solutions, which are provided by Seclore, either On- Premise or via Hosted Services.
9. Software – means the object-code format of the Products.
10. Software Versions – Seclore uses 3 designations for Software Versions: i. Major Software Release: contain large features and changes to functionality, architecture changes, User Interface (UI) changes, new features. ii. Minor Software Release: contain smaller features and enhancement of existing functionality, includes updates or enhancements to existing features, bug fixes and security fixes. iii. Hot Fixes or Patch Release: includes targeted fixes to quickly address issues within a Major or Minor Release.

Updates to this document

This document should not be interpreted as a legally binding commitment, but rather as an informational document that may change occasionally as we respond to changing market conditions and to our customers' needs. Seclore makes no warranties, express, implied or statutory, by posting this document or about the information in this document.

This document represents the current view of Seclore and applies to all existing customers as of the date of publication of this document, regardless of when the customers purchased their Seclore Product. Seclore may change or update this document at any time, without notice. Seclore cannot guarantee that this document will be kept up to date, nor that any typographical errors, inaccuracies or omissions will be corrected. Customers are advised to periodically review this document and consult their contractual agreements to understand their rights and obligations in relation to product lifecycle and support.

Seclore will not be liable for any damages, losses, or claims arising from reliance on this document, including but not limited to product discontinuation or changes to lifecycle policies. Customers are encouraged to engage with Seclore directly for detailed transition and migration plans, as outlined in their contractual agreements.